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We hope that you are very happy with your purchases from My Painted Bear. From time to time, however, things can go wrong with an order.
If you would like to return or exchange an item, please contact us. We will do our best to come to a speedy and mutually agreeable solution.
Returns
This policy applies to the return of material sold by My Painted Bear, excluding Commissioned Artwork. For issues concerning Commissioned Artwork, please contact us.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds
If you would like a refund, please contact My Painted Bear to make arrangements.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within several days.
Late or missing refunds
If you were expecting but haven’t received a refund yet, first check your bank account; then contact your credit card company. It may take some time before your refund is officially processed. Next contact your bank. There is often some processing time before a refund is made.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange something for the same item, please contact us.
Shipping
If return or exchange of an item has been agreed, please mail your product back to us:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for an exchanged product to reach you may vary.
Resolving any dispute you might have
If you encounter any problems with My Painted Bear online, in the first instance please do contact us or email us directly at sales@mypaintedbear.co.uk.
If you are in the EU, you also have access to the Online Dispute Resolution Platform. This EU-wide platform aims to facilitate the online resolution of contractual disputes between EU consumers and traders over purchases made online.
For further information and help, visit: http://ec.europa.eu/consumers/odr/